Customer Service Management (CSM) is a series of workflows, tools, and best practices for developing, optimizing, and delivering excellent customer experiences. ServiceNow CSM delivers powerful customer service solutions for businesses of all sizes. Improve service operations and engage customers with digital workflows. Solve customer problems by bringing front, middle, and back offices together.

Customer service management is the orchestration of tasks between customers, customer service, and other teams to quick resolving issues and requests. CSM goes beyond traditional solutions to elevate your customer service from issue to resolution. With CSM, you can solve customer problems by bringing front, middle, and back offices together, proactively.