ServiceNow Information Technology and Operations Management (ITOM) solution help the organizations in gaining clear visibility into IT Infrastructure and aims at delivering three important aspects for your ITOps team – service visibility, service availability and service agility. ITOM defines the methods IT uses to manage services, support, and deployment to create consistency, quality of service, and reliability.

ServiceNow Discovery helps the organizations to develop a unified system for managing the IT infrastructure spanning, and cloud. Event management segment of ServiceNow monitors the tools and comes with a single dashboard to proactively figure out the service issues. IT Team create policy on how services and support are managed and resolved, incorporating policies and procedures that revolve around how organizations intend to meet the client’s and the organization’s needs and SLAs.